Rubbish Clearance Brompton Service Terms and Conditions

These Terms and Conditions set out the basis on which Rubbish Clearance Brompton provides rubbish clearance and related waste collection services to domestic and commercial customers. By making a booking or allowing our team to carry out any work at your premises, you agree to be bound by these Terms and Conditions.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

Customer means the person, business, or organisation requesting and paying for the services.

Company, we, us, or our means Rubbish Clearance Brompton, the provider of rubbish clearance and waste collection services.

Services means any rubbish clearance, waste collection, bulky waste removal, garden waste removal, commercial waste removal, or associated activities carried out by the Company.

Premises means the property, site, or location at which the Services are to be provided.

Waste means all items and materials agreed to be removed, excluding any items that are prohibited or restricted by law or by these Terms and Conditions.

2. Scope of Services

We provide rubbish clearance and waste collection services for households and businesses, including but not limited to general household waste, garden waste, bulky items, office waste, and light construction or renovation debris, subject to applicable waste regulations.

The exact scope of work, including the type and approximate volume of waste to be removed, will be agreed between you and us at the time of booking or during an on-site assessment. We reserve the right to refuse removal of any items that are hazardous, unsafe to handle, illegal to transport, or fall outside the agreed type of waste.

3. Booking Process

3.1 Booking requests

You can request a booking for our rubbish clearance services by telephone, email, or through any other method we may make available. When submitting a booking request, you must provide accurate information about:

a. The address and access details for the Premises.

b. The type and estimated quantity or volume of waste.

c. Any special access conditions, such as limited parking, time restrictions, or upper-floor collections.

3.2 Booking confirmation

A booking is not confirmed until we have acknowledged the request, agreed a date and time window, and, where applicable, received any required deposit or pre-authorisation of payment. We may send confirmation verbally, by text, or by email.

3.3 Arrival windows

We will provide an estimated arrival window for our collection truck or team. While we aim to arrive within that window, this is an estimate only and not a guarantee. Traffic conditions, earlier jobs, and unforeseen circumstances may affect timing. We will use reasonable endeavours to notify you of significant delays.

4. Access and Customer Responsibilities

4.1 Access to the Premises

You must ensure that our team has clear, safe, and reasonable access to the Premises and to the waste that is to be collected. This includes arranging suitable parking, access through gates or communal areas, and any required permissions from landlords, neighbours, or building managers.

4.2 Preparation of waste

You must ensure that the waste is ready for collection as agreed. Where waste is not bagged or is difficult to access, additional time or labour may be required, which may lead to an increased charge. We will discuss any extra costs with you before proceeding where possible.

4.3 Hazardous and prohibited items

You must inform us in advance if any waste may be hazardous or require special handling. We do not collect certain types of waste without prior agreement, such as asbestos, clinical waste, highly flammable substances, pressurised containers, or chemicals. If such items are found on site, we may refuse to remove them and may charge any reasonable costs incurred in attending the Premises.

5. Quotations and Pricing

5.1 Estimates

Any prices or quotes given before our arrival are usually estimates based on the information you provide. If, on arrival, we find that the volume, type, or nature of waste is significantly different from what was described, we may revise the price accordingly.

5.2 On-site quotations

Where practical, our team will assess the waste in person and confirm the final price before commencing work. If you do not agree with the revised price, you may decline the service, and no charge will be made except for any agreed call-out or minimum attendance fee.

5.3 Price basis

Our charges may be based on factors including the volume of waste, weight, type of materials, labour time, and access conditions. Any minimum load or call-out charges will be communicated to you at the time of booking or quotation.

6. Payments

6.1 Payment terms

Unless otherwise agreed, payment is due in full upon completion of the collection on the day of service. We may also require part or full payment in advance for certain bookings, such as commercial clearances or large loads.

6.2 Payment methods

We accept payment by cash, debit card, credit card, or other methods as notified by us from time to time. You must ensure that you have the means to make payment at the time of service. We reserve the right not to commence or to suspend work if payment arrangements are not satisfactory.

6.3 Overdue amounts

If invoices are not paid when due, we reserve the right to charge reasonable administration fees and interest on overdue sums, calculated at the applicable statutory rate, until payment is made in full.

7. Cancellations and Amendments

7.1 Customer cancellation

You may cancel or amend your booking by giving us reasonable notice. Where you cancel within 24 hours of the scheduled arrival time, we reserve the right to charge a cancellation fee to cover our costs, including lost time, travel, and scheduling.

7.2 Failure to provide access

If we attend the Premises at the agreed time and are unable to gain access or unable to proceed with the work due to circumstances within your control, we may charge a call-out or wasted journey fee.

7.3 Company cancellation or rescheduling

We may cancel or reschedule a booking due to vehicle breakdown, staff illness, extreme weather, or other events outside our reasonable control. In such cases, we will notify you as soon as practicable and will offer an alternative time or date. We will not be responsible for any indirect losses or costs arising from such cancellation or rescheduling.

8. Completion of Service and Ownership of Waste

8.1 Transfer of waste

Once the waste has been loaded onto our vehicle, it becomes our property and responsibility, and we will arrange for its transportation and disposal in accordance with applicable waste regulations.

8.2 Items to be retained

You must ensure that any items you wish to keep are clearly separated from the waste to be collected. We cannot accept liability for items removed in error where they were not clearly identified as items to be retained.

9. Compliance with Waste Regulations

9.1 Legal compliance

We operate in accordance with relevant UK waste legislation and regulations. We will transport and dispose of collected waste only at authorised facilities such as licensed transfer stations or recycling centres.

9.2 Duty of care

We comply with our duty of care obligations in respect of the handling, transport, and disposal of controlled waste. Where required, we will issue appropriate documentation covering the transfer of waste from you to us.

9.3 Customer obligations

You must not request us to handle or dispose of waste in any unlawful manner. You confirm that the waste to be collected does not include items that you are legally prohibited from disposing of in the manner requested. You agree to indemnify us for any fines, penalties, or costs we may incur as a result of your failure to comply with applicable waste laws and regulations.

10. Liability and Limitations

10.1 Reasonable care

We will take reasonable care when carrying out our rubbish clearance services at your Premises. However, you acknowledge that the nature of the work may involve moving heavy or bulky items through tight spaces, which carries an inherent risk of minor cosmetic damage.

10.2 Damage to property

We will not be liable for any damage to floors, walls, fixtures, or other property that arises from the normal execution of the work, where reasonable care has been taken. If you are concerned about potential damage, you should take steps to protect surfaces or request that our team does not remove items that pose a particular risk.

10.3 Indirect or consequential loss

To the fullest extent permitted by law, we will not be liable for any indirect, consequential, or economic loss, including loss of profits, loss of business, or loss of opportunity, arising out of or in connection with the Services.

10.4 Limit of liability

Our total liability to you in respect of any claim arising out of the provision of the Services, whether in contract, tort, or otherwise, shall be limited to the total amount paid or payable by you for the specific job in connection with which the claim arises, except where such limitation is not permitted by law.

10.5 Personal injury and death

Nothing in these Terms and Conditions shall exclude or limit our liability for death or personal injury caused by our negligence, fraud, or fraudulent misrepresentation, or any other liability that cannot be excluded or limited under applicable law.

11. Insurance

We maintain appropriate insurance cover for our rubbish clearance operations, including public liability insurance. Details of our insurance cover are available upon request. Our insurance does not remove or reduce the limitations of liability set out in these Terms and Conditions.

12. Complaints

If you are dissatisfied with any aspect of our waste collection or rubbish clearance service, you should contact us as soon as possible, providing full details of your concerns. We will investigate your complaint and aim to respond promptly. Where appropriate, we may offer to remedy any issues, which may include returning to the Premises, partial refund, or other reasonable steps.

13. Force Majeure

We will not be in breach of these Terms and Conditions or liable for any delay or failure to perform our obligations where such delay or failure results from events, circumstances, or causes beyond our reasonable control. These may include, but are not limited to, severe weather, accidents, traffic disruption, civil unrest, or changes in law affecting waste disposal.

14. Privacy and Data

We collect and use your personal information only for the purposes of arranging and delivering our rubbish clearance and waste services, handling payments, and managing our relationship with you. We will take reasonable steps to keep your information secure and will not share it with third parties except where necessary to provide the Services, comply with the law, or with your consent.

15. Amendments to these Terms

We may update or amend these Terms and Conditions from time to time. The version in force at the time of your booking will apply to that particular job. Any significant changes will generally be published on our service documentation or communicated upon request.

16. Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.

You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.

17. General Provisions

17.1 Entire agreement

These Terms and Conditions, together with any written quotation or confirmation provided by us, constitute the entire agreement between you and us in relation to the Services.

17.2 Severability

If any provision of these Terms and Conditions is found to be invalid or unenforceable by a court, the remaining provisions shall remain in full force and effect.

17.3 No waiver

Our failure or delay in exercising any right or remedy under these Terms and Conditions shall not constitute a waiver of that or any other right or remedy.

By proceeding with a booking or allowing our team to carry out a rubbish clearance or waste collection at your Premises, you confirm that you have read, understood, and agreed to these Terms and Conditions.