Rubbish Clearance Brompton Privacy Policy

This Privacy Policy explains how Rubbish Clearance Brompton collects, uses, stores and protects the personal data of its customers. It applies to all Rubbish Clearance Brompton customers in our service area who use our rubbish removal, collection, and associated services, whether contacting us by telephone, email, website forms, social media, or in person.

Rubbish Clearance Brompton is committed to complying with the United Kingdom General Data Protection Regulation and the Data Protection Act 2018. We only collect and process personal data where we have a lawful basis and where it is necessary for providing and improving our services.

Data Controller

The data controller responsible for your personal data is Rubbish Clearance Brompton. This means we determine the purposes and means of processing your personal data. If you have any questions about this Privacy Policy or how we process your data, you can contact us using our standard customer contact details shown on our usual communications and documentation.

Personal Data We Collect

We may collect and process the following categories of personal data when you engage with Rubbish Clearance Brompton:

Identification and contact details: name, address, telephone number, mobile number, and email address.

Service and booking information: details of your rubbish clearance requirements, property access details required for the service, photographs you provide relating to items to be collected, preferred dates and times, instructions and notes, and records of jobs carried out at your premises.

Billing and payment information: billing address, payment status, amounts charged, discounts, and non-sensitive payment details necessary to confirm that a payment has been made. Card payments may be processed by secure third-party payment providers that handle your card details directly and do not share full card data with us.

Communications and correspondence: emails, letters, text messages, social media messages, call logs, and notes taken when you contact us or when we contact you about enquiries, bookings, complaints, or feedback.

Technical and usage data: limited technical data related to your use of our website or digital services, such as device type, general location, pages visited, and how you found our website, collected through standard analytics tools and server logs.

This policy applies to personal data relating to individual customers and, where relevant, individual contacts at business customers.

Lawful Basis for Processing

Rubbish Clearance Brompton processes personal data only where we have a valid lawful basis under data protection law. Depending on the context, we may rely on one or more of the following bases:

Performance of a contract: We process your data to provide our services, including taking bookings, scheduling collections, accessing your property as authorised, issuing quotes and invoices, and communicating with you about the work.

Legal obligation: We process certain data to comply with legal and regulatory requirements, including waste transfer documentation, accounting and tax laws, record-keeping obligations, and responding to lawful requests from authorities.

Legitimate interests: We process data where it is necessary for our legitimate business interests and where these are not overridden by your rights and interests. This may include managing our relationship with you, improving our services, ensuring the security of our systems and staff, handling queries and complaints, recovering unpaid fees, and carrying out limited marketing to existing customers.

Consent: In some cases, we may rely on your explicit consent, for example for certain types of marketing communications that are not covered by our legitimate interests. Where we rely on consent, you can withdraw it at any time by contacting us using the usual contact details.

How We Use Your Personal Data

We may use the personal data we collect for the following purposes:

To provide rubbish clearance and related services that you request.

To respond to enquiries, provide quotes, and confirm bookings.

To plan and carry out collections safely and efficiently, including contacting you on the day of service where required.

To manage billing, payment, refunds, and credit control.

To keep appropriate records of collections, waste categories, and disposal or recycling routes, in line with legal obligations.

To communicate important information about your services, changes to terms, and updates to this Privacy Policy.

To handle complaints, disputes, and respond to feedback.

To improve our services, operations, and customer experience, including internal training and quality control.

To send marketing communications about our services to existing customers, subject to your marketing preferences and applicable law.

We do not sell your personal data to third parties.

Data Sharing and Processors

We may share your personal data with trusted third parties where necessary for the purposes described in this policy. These recipients act either as data processors on our behalf or as separate data controllers with their own responsibilities.

Typical categories of third parties include:

IT and hosting service providers who host our emails, customer databases, and website.

Payment processors who handle card and electronic payments securely.

Waste transfer stations, recycling partners, and disposal facilities, to the extent necessary to fulfil legal documentation and service requirements.

Professional advisers such as accountants, auditors, or legal advisers.

Regulators, public authorities, law enforcement bodies, or courts where we are required or permitted by law to share data.

Where we use data processors, we put in place appropriate contracts and safeguards to ensure your personal data is processed securely and only in accordance with our instructions.

Data Retention

We keep your personal data only for as long as reasonably necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.

In general, we retain customer and job records, including basic contact details, service information, and billing records, for a period aligned with applicable limitation periods and statutory requirements for financial and waste-related records. After this period, data is securely deleted, anonymised, or archived where continued retention is not required.

We may retain some information in a limited form to demonstrate compliance with legal obligations or to manage any ongoing or potential disputes.

International Transfers

Where possible, we aim to keep your personal data within the United Kingdom or the European Economic Area. If we use service providers that transfer personal data outside these regions, we will ensure that appropriate safeguards are in place, such as adequacy regulations, standard contractual clauses, or equivalent legal mechanisms to protect your data.

Data Security

Rubbish Clearance Brompton takes the security of your personal data seriously. We implement appropriate technical and organisational measures to protect personal data against unauthorised access, accidental loss, destruction, or damage. These measures include access controls, secure storage, staff training, and regular review of our security practices.

While we take reasonable steps to protect your data, no system can be guaranteed to be completely secure. You are also responsible for keeping any communication channels with us secure and notifying us promptly if you suspect any misuse of your personal data.

Your Data Protection Rights

Under data protection law, you have certain rights in relation to your personal data. These rights apply to all Rubbish Clearance Brompton customers in our service area, subject to legal limitations and exemptions.

Right of access: You can request a copy of the personal data we hold about you, along with information about how we use it.

Right to rectification: You can ask us to correct or complete any inaccurate or incomplete personal data we hold about you.

Right to erasure: In some circumstances, you can ask us to delete your personal data. This is not an absolute right and may be limited where we must retain data to comply with legal obligations or establish, exercise, or defend legal claims.

Right to restriction: You can ask us to restrict the processing of your personal data in certain situations, for example while we consider a request to rectify or erase your data.

Right to object: You can object to our processing of your personal data where we rely on legitimate interests as our lawful basis. You can also object at any time to the use of your data for direct marketing.

Right to data portability: In certain cases, you can request that we provide your personal data in a structured, commonly used, and machine-readable format, or that we transfer it to another organisation where technically feasible.

To exercise any of these rights, please contact us using our standard contact details set out in our usual communications. We may need to verify your identity before responding to your request.

You also have the right to lodge a complaint with the relevant supervisory authority if you are unhappy with how we handle your personal data. We would, however, appreciate the chance to address your concerns directly first.

Marketing Preferences

We may send you information about our services that we believe may interest you, particularly if you are an existing customer. You can opt out of receiving marketing communications at any time by following the opt-out instructions in the message or by contacting us directly. Even if you opt out of marketing, we may still send you essential service messages and information relating to your bookings or our legal obligations.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in the law, our services, or our data protection practices. Any changes will be made available through our usual communication channels. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal data.

By using Rubbish Clearance Brompton services and providing your personal data, you acknowledge that you have read and understood this Privacy Policy and how it applies to you as a customer in our service area.